1. Quotations & Booking Confirmations
is the customer’s responsibility to provide full disclosure in order for Bearded Bro’s Removals to provide accurate quotations. We require full address details of all collection / destination addresses; size of your property including number of stories, number of bedrooms, lofts, sheds, garage each property has that you wish us to move items from; if your property is a flat, which floor it is on and if property is serviced by a working lift; will lift be able to convey all your items, if there is no lift or it is not working, what condition the stairs are for access; approx. distance (in metres) that we can legally park (or park at customers own risk) from your property's entrance; an inventory including number and size of boxes; how many items can be / or need to be dismantled and therefore reassembled at the destination address (s). If going into storage, please advise the size of room booked in square feet.
At times we will be at the mercy of prevailing weather conditions, which may prevent us from fulfilling the agreed service by us on the agreed date and time. Please note that especially due to snow and ice, your property (s) may not be accessible due to unpaved and non gritted roads, or locations on steep / hilly inclines.
In these exceptional cases, your move will revert to a "best endeavors only" basis. It will be our intention to minimize any delays where possible.
At no time can Bearded Bro’s Removals be held responsible for any costs that you incur due to inclement weather conditions, which prevent us from undertaking your agreed service with us.
Please note we may record conversations for ongoing training purposes and enhanced customer care.
All prices are based on hourly rates unless previously agreed with the fixed price. All services have a minimum charge of two hours with any additional time charged in half-hour increments. Prices and timings are estimated to the best of our ability and based on information provided by the customer (except in cases where a member of Bearded Bro’s staff has visited the property for a quotation appointment). If a job is to overrun the same hourly rates apply, likewise, if the job was to take less time you will only be charged accordingly subject to minimum booking period.
Bearded Bro’s Removals charges commence when our team first arrive at your collection address and finish when our team has unloaded your items at the final delivery address for local jobs. There may be additional fuel and travel charges for non local jobs.
An extra charge of £11.50 will be incurred if travelling through the Congestion charge zone.
If there is a wait for keys or transfer of funds you will be charged for any waiting time at the hourly rate.
We offer a disposal service for unwanted furniture items. The charges for this service are dependant on the items to be disposed of and the relevant charges need to be paid in addition to our standard hourly rate services. We may charge a call out fee for cases where the disposal is the sole job.
Please note that for Health & Safety reasons, we are only able to take residential / office furniture items including white goods but regretfully cannot take general waste. Please ensure that any items destined for the dump are free from dust and dirt etc. If required you may elect to use a separate company to provide a general house rubbish clearance service.
3. Cancellation Policy
Bearded Bro’s Removals remains committed to being as flexible as possible for our customer base. However in certain circumstances, we incur preparation costs in order ensure we arrive on time. To that end the following will apply. International Moves – A minimum payment of 50% payment is required at least 48 hours before the move date in order to book ferries etc. If a cancellation occurs within 48 hours of the scheduled job date, this initial minimum payment of 50% will be non recoverable. Residential / Corporate Moves – If a cancellation or date amendment is required within 48 hours of your scheduled move date and time, there is a cancellation fee equal to 1 hours work for the service that has been scheduled (e.g. Cancellation within 48 hours scheduled with 2 men in a Luton van would incur a cancellation fee of £55). Please note any cancellation or date amendment advisements must be made during business hours 09:00AM – 17:30PM and be acknowledged by a member of Bearded Bro’s Staff.
Parking outside all collection and delivery addresses remains the responsibility of the customer and must be arranged by the customer. Please contact your local council for further advice on how to arrange for parking dispensations.
If no other arrangements are made and our vehicle is to receive any infringements whilst carrying out your job, the customer is liable to pay for this. We will add the cost of the fine to your bill invoice. Customer will be notified and payment to be received in full on completion of the job.
Please note, we will require parking to be arranged even on the days of "packing only" as our teams will need to transport and deliver materials.
5. Payment Terms
For all hourly (not set / variable) residential and commercial moves, payment is required, unless previously agreed, immediately on the completion of your job. Bearded Bro’s Removals accepts payments by cash and all major credit and debit cards.
Customer must advise in writing, full and complete invoice address prior to your job commencing and must also include the email address (s) of any named individual (s).
You may not withhold any part of the agreed price / actual job total – please see point 7 unless otherwise agreed in writing from a duly authorized Bearded Bro’s Removals representative.
7.During The Move
Job arrival times are estimated. Although we always do our best to be on time, circumstances out of our control may cause delays. We will not accept responsibility for any customer loses due to unforeseen or unavoidable delays.
Bearded Bro’s Removals reserves the right to refuse, cease or stop the packing or moving process at any time if our staff are abused or threatened in any way.
Customers may travel in the front of the vans with the team if there is adequate space. If customers have animals/pets that need to be transported in the van they must be secured in a dedicated carry case and held securely on the lap of the customer. Our teams reserve the right to refuse to take animals/pets in the van, even if previously agreed with the office, if it will obstruct the view or distract the concentration of the driver.
Our teams will not assemble new furniture unless previously agreed with the office.
Our teams will not reassemble furniture that has not been dismantled by a member of Bearded Bro’s staff.
It will be your sole responsibility to:
Declare to us, in writing, the value of the goods being removed. If it is subsequently established that the value of the goods removed is greater than the actual value you declare, you agree that our liability will be reduced to reflect the proportion that your declared value bears to their actual value.
Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking meters, permissions, licenses, customs documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s.
Be present or represented during the collection and delivery of the removal - both loading and unloading. We are not responsible for any goods if the location or property or our vehicle is left unattended.
Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
Provide us with full current contact details (including email address, mobile number and landline number) for correspondence during removal transit.
Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
Unless agreed by us in writing, before the move, we will not:
Disconnect, reconnect, dismantle or reassemble any white goods and or electrical appliances, fixtures, fittings or equipment.
Take up or lay fitted floor coverings.
Move any items to / from a loft, unless properly lit, floored, ventilated and safe access is provided.
Remove and replace windows and / or doors in order to gain access. If written approval is granted it will under the strict condition that it is done so solely at the owner's risk. Please note, that our teams are not authorized or qualified to carry out such work. We recommend that a suitably qualified tradesperson be employed by you to carry out these activities
If no other agreement is made Bearded Bro’s Removals accept no responsibility for damage or loss of property after the job is completed and the payment is received by the Driver and / or via the Bearded Bro’s Removals office. Bearded Bro’s Removals operates Goods In Transit insurance coverage is up to a maximum of £20,000 - Please note replacement value only - subject to an Insurance excess charge of £250.00 per claim. This is payable by the customer before any claim can be considered. We will not consider any claim for insurance until the job has been paid in full and your insurance excess contribution has been paid and is considered ‘cleared funds’. In order for claims to be processed, Bearded Bro’s Removals requires, before the actual job date, a signed, dated (by scanned email) copy of your inventory complete with itemized values. Please ensure high value items are reported. It is the customer's responsibility to arrange an extra insurance if required.
We do not cover the following: Loss of damage to food and drink, furs, jewelry, watches, precious stones, deeds, bonds, bills of exchange, promissory notes, money or securities for money, stamps of all kinds, manuscripts and other documents. Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew. Moth, vermin or any process of cleaning, repairing or restoring. Mechanical and/or electrical derangement unless caused by external means. Breakage of owner-packed goods unless caused by a major accident to the means of conveyance, loss or damage occurring in premises where the goods are stored, warehoused or temporarily housed in the course of transit. In the event of loss of or damage to any article forming part of a pair or set, the indemnity granted hereunder shall be limited to the proportionate value that article bears to the total value of the pair or set and no additional depreciation shall be paid.